"Is this decaf" I asked, as the Dunkin' Donuts drive-thru employee handed me my iced coffee.
"No...did you want decaf?"
*silent sigh* "Yes, I ordered decaf."
She checks the order slip and verifies that I indeed ordered decaf. About a minute later, and with some grumbling between employees behind the drive-thru window, I'm handed my correct coffee order...and made to feel like I'm 'that annoying customer' again.
As I drive away, I shake my head thinking about how often this happens -- whether it's at a drive-thru or the counter. I also think about how many times I haven't double-checked, only to drink my coffee and start to feel sick and shaky, realizing it was, in fact, not decaf.
Yes, I realize there is some small amount of caffeine in decaf, something like 3%. I don't drink decaf to be difficult, or because I want to. I've told you about this before, but ever since having Owen, I've had a very low tolerance to caffeine IF I drink it on an empty stomach/first thing in the morning. The afternoon seems to be OK - in which I often opt for an iced dirty chai latte from Starbucks if I'm in the mood.
Why can’t DD and other coffee shops/diners/whatever get this right? If you offer decaf, and if a customer orders it, it's not an option if you want to give it to them or not. Would they give a customer a chicken sandwich if they ordered a hamburger?
Fun fact: When I worked weddings at a country club, we would always serve decaf to the guests during cake time because...time for you to get tired and go home. Suckers!
Anyway, let me explain what happens if I am mistakenly given regular coffee when I order decaf. This recently happened when I was in Albany visiting my mom, and we stopped at a DD before heading to a home decor store with Owen. I noticed my cup wasn't marked decaf, but the employee assured me it was. OK, cool, I thought. We got to the store and I started to feel shaky, sweaty and dizzy. I felt nauseated, and my head started to ache. I immediately knew it wasn't decaf. So, I threw the rest (about half) of the coffee out, pounded a water I had with me, and just powered through it until it was out of my system, thanks to multiple trips to the restroom in the store. Is it life-threatening? No. Is it annoying? Yes.
Am I insane for continuing to go back and trusting that they'll give me my correct order? Maybe. And, you may be thinking that I'm not "getting anything out of" drinking decaf. But, that's not true. It's refreshing, I like the taste and it does offer the perfect amount of pick-me-up. And, when I'm out and about in the morning/mid-morning, it's often a welcome stop, especially if Owen passes out in the car.
So, I'll continue my fight for the right to decaf. Besides, if they're taking my money, I should get what I want, amiright or amiright?