I have a hard time with companies who don't offer even the basics in customer service. Like, tell me when I can expect my order. Simple, I think. And, while I'm not a customer service/business professional, I am a consumer, so I know what makes me happy/what I need from a business I'm giving money to.
So. Let me tell you about a horrific - and somewhat hilarious - example of the poorest customer service I've ever experienced. And, I normally don't like to call out companies/businesses by name, but in this case - it has been years of bad customer service. Get your coffee, I'll wait. OK, ready?
So, for the past 10+ years, I've been a devout Proactiv user. It always controlled my 'oily T-zone' like nothing else could. And, for a majority of those 10+ years, I was an automatic-shipment (and pay) customer. Over the years, I've had issues with lost shipments, late shipments, overcharges and long, long waits and conversations with their customer service department.Read More